Refund & Return Policy

30 Days Free Returns
Effective Date: [Insert Date]

At Korale Lustra, customer satisfaction is our priority.

1. 30-Day Free Returns

You have 30 days from the date you receive your order to request a return.

✔ Returns are completely free of charge.
✔ No restocking fees.

2. Return Conditions

To qualify for a return:

• Items must be unused and in original condition

• Items must be in original packaging

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. How to Start a Return

1. Email us at boukichstore@outlook.com

2. Include your order number and reason for return

3. We will provide return instructions

Do not send items back without contacting us first.

4. Refund Process

Once we receive and inspect your return:

• You will be notified of approval

• Refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

5. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours

• Include clear photos

We will offer a replacement or full refund.

6. Non-Returnable Items

The following items may not be eligible for return:

• Personalized/custom products

• Hygiene-sensitive products (if opened)