Terms & Conditions

Welcome to Korale Lustra (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website www.korale-lustra.com and the purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Company Information

Brand Name: Korale Lustra
Registered Business Name: MBZORGKRACHT
KvK Number: 77172086
Business Address: Hogezijde 5, 2543XP ’s-Gravenhage, The Netherlands
Email: boukichstore@outlook.com
Website: www.korale-lustra.com

2. Applicability

These Terms & Conditions apply to all visitors, users, and customers of our website and to all orders placed through our online store.

3. Products & Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However:

Minor differences in color or appearance may occur.
We reserve the right to modify or discontinue products at any time.
All products are subject to availability.

If a product becomes unavailable after an order is placed, we will notify you and offer a refund or alternative solution.

4. Pricing & Payment

All prices are displayed in EUR (€) and include VAT unless stated otherwise.
Shipping costs are calculated at checkout.
We reserve the right to correct pricing errors at any time.

Payments must be completed before an order is processed. We accept payment methods available through our Shopify checkout.

5. Order Confirmation

After placing an order, you will receive a confirmation email. This email confirms receipt of your order but does not guarantee acceptance. We reserve the right to cancel orders in cases of:

Incorrect pricing
Suspected fraud
Payment issues
Product unavailability

If we cancel your order, you will receive a full refund.

6. Shipping & Delivery

Orders are processed within [insert processing time, e.g., 1–3 business days].
Delivery times are estimates and may vary.
We are not responsible for delays caused by shipping carriers or customs.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in additional costs.

7. Right of Withdrawal (EU Customers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise this right:

Contact us at boukichstore@outlook.com within 14 days.
Return the product within 14 days after notifying us.

Conditions:

Items must be unused and in original packaging.
Customers are responsible for return shipping costs unless the item is defective.
Refunds will be issued within 14 days after receiving the returned goods.

Certain items may be excluded from the right of withdrawal (e.g., hygiene products, personalized items).

8. Returns & Refunds

If your item is defective or damaged upon arrival, please contact us within 48 hours of delivery with photos of the issue.

We will:

Offer a replacement, or
Issue a refund if replacement is not possible.

Refunds will be processed to the original payment method.

9. Warranty

We comply with Dutch consumer law regarding statutory warranty. Products must meet reasonable expectations of quality and usability.

If a product is faulty, please contact us for assistance.

10. Liability

We are not liable for:

Indirect or consequential damages
Delays beyond our control
Misuse of products

Our total liability shall not exceed the purchase price of the product in question.

Nothing in these Terms excludes liability where it would be unlawful to do so.

11. Intellectual Property

All content on www.korale-lustra.com, including logos, images, text, and designs, is the property of Korale Lustra and may not be used, copied, or distributed without written permission.